Refund Policy

Last updated: . This Refund Policy explains how billing, cancellation and refunds work for VEUGA, operated by Maukx LLC. It forms part of our Terms of Service.

1. The free plan

VEUGA's free plan costs nothing and requires no card. It includes a limited number of full runs each calendar month and a limited number of workspaces, with every agent included. There is nothing to refund on the free plan.

We encourage you to use the free plan first, and only upgrade once you've seen what VEUGA actually produces for your business.

2. Subscriptions

• Paid plans are billed in advance, on a recurring monthly basis, through our payment processor.
• Your subscription renews automatically until you cancel.
• Prices are exclusive of any applicable taxes, which may be added at checkout.

3. Cancellation

• You can cancel at any time from your account settings. There are no cancellation fees and no minimum term.
• Cancelling stops future renewals. You keep access until the end of the period you've already paid for — we do not cut you off immediately.
• After that, your account reverts to the free plan. Your generated assets remain available to you within free-plan limits.

4. Refunds

We want you to pay only for something you find useful.

• Within 14 days of your first payment, if VEUGA isn't right for you, contact us and we will refund that payment in full. No interrogation.
• Renewal payments are generally non-refundable, because you have had a month's access. If you were charged for a renewal you did not intend — for example, you meant to cancel and didn't — tell us and we will look at it fairly.
• Service failure — if the Service was substantially unavailable or broken for a meaningful part of your billing period and we could not fix it, contact us and we will refund or credit you.
• Refunds are made to the original payment method and may take several business days to appear.

To request a refund, email [email protected] from the address on your account, telling us what happened.

5. Your statutory rights

Nothing in this policy limits any refund or cancellation right you have under mandatory consumer protection law in your country of residence. Where such law gives you a stronger right than this policy, that law applies.

6. What we don't refund

• We do not refund on the basis that AI-generated output did not produce a particular commercial result. As stated in our Terms, we make no guarantee of traffic, rankings, engagement, coverage or revenue.
• We do not refund accounts terminated for breach of our Acceptable Use Policy.
• Third-party costs you incur elsewhere (for example, a social platform's paid API plan, or an automation tool's paid tier) are not ours to refund.

7. Chargebacks

If something has gone wrong, please contact us first — we would much rather fix it directly and quickly. Initiating a chargeback without contacting us may result in your account being suspended while the dispute is resolved.

8. Contact

Billing questions: [email protected].